Digital Ownership & Cost Optimisation
Website Transformation
My role: Product Manager & Transformation Lead
01Challenge
The corporate website was outsourced, creating operational costs, delivery dependencies and limited internal ownership.
02Strategy
Bring the platform fully in-house while modernising the customer experience and improving operational flexibility.
03Execution
- Developed the transformation roadmap
- Managed requirements and stakeholder alignment
- Led transition from vendor-managed to internally managed operations
- Oversaw redesign and platform modernization
04Impact
- Reduced recurring operational costs
- Eliminated key vendor dependencies
- Improved speed of delivery
- Established full internal ownership